1. Introduction
THE HOTDOG STATION ("we", "us", "our") operates a hot dog restaurant and street-food brand based in Islamabad, Pakistan, along with this website and any related ordering tools or mobile application (collectively, the "Services"). We respect your privacy and are committed to protecting the personal information you share with us.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
a. Information You Provide Directly
- Contact details such as your name, phone number and email address when you place an order, make a reservation or contact us.
- Delivery or pickup details, including address information you choose to share for an order.
- Order history and preferences, including items selected and special instructions.
- Any messages, feedback, reviews or enquiries you send to us.
b. Information Collected Automatically
- Device and usage information such as browser type, operating system, device identifiers and pages or screens viewed.
- Approximate location derived from your IP address (we do not collect precise GPS location unless you explicitly grant permission for a delivery feature).
- Log data including access times, referring pages and basic diagnostic information.
c. Information Collected Through a Mobile Application (if applicable)
- If we publish an app, we will only request permissions (such as location, notifications or camera) that are necessary for a feature you choose to use, and we will explain why at the time of the request.
- We do not sell personal or sensitive user data, and we do not use or transfer it for purposes unrelated to our Services.
3. How We Use Information
We use the information we collect to:
- Process, prepare and fulfil your food orders, reservations and pickups.
- Communicate with you about your orders, enquiries and customer support requests.
- Operate, maintain, improve and personalise our Services.
- Keep our Services safe and secure, and to detect, prevent and address fraud or abuse.
- Comply with applicable legal obligations and enforce our terms.
- Send you service updates and, only where you have opted in, occasional promotional messages.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we rely on one or more of the following: performance of a contract (to fulfil your order); your consent (for example, optional marketing or precise location); our legitimate interests (to operate and improve our Services securely); and compliance with legal obligations.
5. Sharing & Disclosure
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: trusted vendors who process payments, host our website, deliver orders or provide analytics on our behalf, under contractual confidentiality obligations.
- Legal reasons: when required by law, regulation, legal process or enforceable governmental request.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.
- With your consent: when you direct us to share your information.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including providing the Services, complying with our legal, accounting or reporting obligations, and resolving disputes. When information is no longer needed, we securely delete or anonymise it.
7. Data Security
We implement reasonable administrative, technical and physical safeguards designed to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct or update the personal information we hold about you.
- Request deletion of your personal information, subject to legal exceptions.
- Object to or restrict certain processing, or withdraw consent at any time.
- Opt out of promotional communications by following the unsubscribe instructions or contacting us.
- Request a copy of your information in a portable format where applicable.
To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within a reasonable timeframe and in line with applicable law.
9. Children's Privacy
Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.
11. Third-Party Services & Links
Our Services may rely on or link to third-party services (such as payment processors, mapping or analytics providers). Those services are governed by their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.
12. International Data Transfers
We are based in Pakistan. If you access our Services from outside Pakistan, your information may be processed in Pakistan or in other countries where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Services after any change indicates your acceptance of the updated policy.
14. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or our data practices, please contact us:
- THE HOTDOG STATION
- Executive Suites Apartment B6, F-11, Hilal Road, Islamabad, 44000, Pakistan
- Phone: +92 321 758 4617
- Email: hello@hotdogstationpk.com